Terms of Service

Below are the general terms that apply to all users of Cuenca Car Share (CCS). All of the terms stated in these Terms of Service, constitute the agreement between you and Cuenca Car Share. Cuenca Car Share may change the terms of the Agreement from time to time.

When you click the appropriate button to continue with your registration, that action will constitute acceptance of the Agreement. If you have any questions for us concerning the Agreement or Cuenca Car Share in general, please contact us at info@cuencacarshare.com

General Terms for Renters

Driving in Ecuador: If you are a permanent resident, an Ecuadorian License is required after 6 months of being in the country.   If you are not a resident, your “home” driver’s license is valid for the number of days left on your visa. That being said, our insurance will cover drivers that have ANY valid license regardless of the amount of time you have been in the country or your residency.   Our policy at CCS is Driver Beware.   We suggest you understand the law in Ecuador regarding the appropriate license required, and agree to hold Cuenca Car Share harmless of any issues regarding driving in Ecuador and the appropriate license needed.

Insurance: Cuenca Car Share offers full comprehensive/collision and liability insurance.  If you are involved in an accident or damage the car, you are responsible to CCS for up to the amount of the cars deductible.  (1% to 10% of the cars value).  If the repair cost is less than the amount of the deductible, you will only be charged for that amount, plus any loss revenue days, towing and misc. charges related to the damage. damage. *Many credit card company’s will offer insurance for Ecuador car rentals.  Please confirm with your credit card company directly and use that card for payment.

Care and Maintenance: Cars in our fleet are always rented clean with a full tank of gas. Every car is serviced every 5000 kilometers, and we offer road side assistance if the car breaks down during your rental.   It is the renter’s responsibility to complete a visual inspection before you begin your rental period. If you find damage in your initial inspection, you and the owner can jointly agree and document such agreement.

Returning the Car: Your car will have a full tank of gas when you pick it up. It is your responsibility to return the car with a full tank or you will be subject to up to a $50 refueling fee. We don’t expect you to detail the car before you return it, but we do expect the car to be returned clean and free of debris. You may be responsible for up to a $15 cleaning fee if the car is returned unusually dirty.

Tickets/Parking fees: It is the renter’s responsibility to pay any tickets or fees you incur during the rental period.

Deposits: You will be charged a deposit of 25% of the rental cost when the car is booked to hold your reservation. The day before you pick up the vehicle you will be billed for the balance of the $500 – $1500 security deposit.   When the car is returned undamaged a full refund will be issued within three to five business days once license plate is cleared of all tickets. CCS reserves the right to a second inspection thoroughly within 12 hours of the return due to inclement weather or low lighting conditions.

Cancellation Policy: You may cancel a booking at any point between making it and 72 hours before it is due to begin. If you cancel within 72 hours you will be liable for up to $100. If you shorten a booking without a minimum of 72 hours’ notice you will be charged for the entire booking period.

Responsible Drivers: CCS has high expectations for our drivers and we operate on the honor system. In order to keep our cost down, and consistently add cars to our fleet, our drivers are expected to treat their “shared” car with extra care and caution, as if you are borrowing a car from a friend or family member. CCS reserves the right not to rent to anybody at anytime, for any reason.

Smoking: all of our cars are nonsmoking.  If there is any evidence of smoking in the vehicle, i.e. ashes, smell or burn holes, your security deposit will be in jeopardy.

Drinking and Driving: Ecuador has very strict drunk driving laws.  It is the renters agreement not to drink alcohol and drive one of our vehicles.

Fees and Losses: You are responsible for paying all fees when they come due in connection with your use of Cuenca Car Share, and agree to pay. You authorize Cuenca Car Share to bill you for all amounts due, including but not limited to, security deposits, processing fees, usage fees, fine/penalties, deductibles and damages, and you furthermore represent and warrant that you have the right to make this authorization. You will be responsible for usage fees from the start of your rental period until the time you return the car. You will be responsible for all the costs relating to any citations and fines (i.e. tolls, parking tickets, towing) incurred during the rental period (and after, if the car has not been parked in an authorized and legal parking space.)